CBO EditorialJul 7TRENDSPOTTINGStarbucks: Customer Experience vs. EfficiencyStarbucks' emphasis on drive-thrus and mobile orders has streamlined operations but diluted the personalized touch that defined its brand.
CBO EditorialJun 24TRENDSPOTTINGElon Musk at Cannes Lions 2024: Championing Free Speech and AI InnovationElon Musk captivated the audience at the Cannes Lions 2024 in a session moderated by WPP CEO Mark Read, addressed free speech and AI.
CBO EditorialMay 18TRENDSPOTTINGSamsung's Response to the 'Crushed' AppleSamsung released 'Uncrush' ad that appears to have targeted Apple's advertising mishap with 'Crush.'